Return & Refund Policy
Dr.Taara Malhotra Private Limited (hereinafter referred to as Dr.Taara Malhotra or “Company” or “we” or “us” or “our”) is dedicated to ensuring complete customer satisfaction with our products and services. However, if you are not satisfied with your purchase, you may request a return. Please note that our return policy is valid for [XX] 15 days (‘Permissible Return Period’) from the date of purchase. You must notify us of your return request within this period by contacting us at [Client Email]. For refund details, please refer to the section below. If the return period has expired, we regret that we cannot offer a refund or exchange.
Note: To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging. The Company reserves the right to deny a return if the product is damaged or does not meet these conditions.
Non-Returnable Items/Services: Certain products and services cannot be returned, including but not limited to:Perishable items (e.g., food, magazines, etc.)
Personalized items (e.g., customized rings, jewelry, or wearable accessories)
Digital products (e.g., downloadable software, online reports, astrology readings, or personal consultation reports)
We recommend reviewing product return eligibility on our website or by contacting customer support before initiating a return.
Return Process: To complete your return, you must provide proof of purchase (receipt or order confirmation). Please do not send your item back before consulting our support team.
Partial Refunds (if applicable): A partial refund may be granted in the following cases: Books showing signs of usage
Items not in their original condition, damaged, or missing components (not due to our error)
Returns requested beyond the permissible return period
Refunds (if applicable): Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 7-10 business days, subject to banking delays.
Note: Refunds will only be issued to the original payment method used during the transaction.
Delayed or Missing Refunds: If you haven’t received a refund, please check with your bank or credit card provider first, as processing times may vary. If you still have not received your refund, contact us at [[email protected]].
Sale Items: Items purchased during a sale or at a discounted price are non-refundable and cannot be exchanged.
Exchanges: We replace items only if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [[email protected]] within [XX]15 days of receipt. Exchanges are subject to stock availability. Approved returns should be sent to Ground Floor, House no. 177, Sector-55, GURYGRAM, Gurgaon, Haryana, 122011.
Gifts: If an item was marked as a gift and shipped directly to you, a gift credit will be issued upon return approval. If the item was not marked as a gift, refunds will be issued to the original purchaser.
Note: To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging. The Company reserves the right to deny a return if the product is damaged or does not meet these conditions.
Non-Returnable Items/Services: Certain products and services cannot be returned, including but not limited to:
We recommend reviewing product return eligibility on our website or by contacting customer support before initiating a return.
Return Process: To complete your return, you must provide proof of purchase (receipt or order confirmation). Please do not send your item back before consulting our support team.
Partial Refunds (if applicable): A partial refund may be granted in the following cases:
Refunds (if applicable): Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 7-10 business days, subject to banking delays.
Note: Refunds will only be issued to the original payment method used during the transaction.
Delayed or Missing Refunds: If you haven’t received a refund, please check with your bank or credit card provider first, as processing times may vary. If you still have not received your refund, contact us at [[email protected]].
Sale Items: Items purchased during a sale or at a discounted price are non-refundable and cannot be exchanged.
Exchanges: We replace items only if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [[email protected]] within [XX]15 days of receipt. Exchanges are subject to stock availability. Approved returns should be sent to Ground Floor, House no. 177, Sector-55, GURYGRAM, Gurgaon, Haryana, 122011.
Gifts: If an item was marked as a gift and shipped directly to you, a gift credit will be issued upon return approval. If the item was not marked as a gift, refunds will be issued to the original purchaser.
